Deposit Questions
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Payout Questions
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Games Questions
Q: What are the standard wagering requirements?
Q: Is Planet 7 Casino legally licensed?
Q: What games does Planet 7 Casino have?
Q: What’s the best bonus coupon to take?
Q: What is the biggest jackpot at Planet 7 Casino?
Q: Do any of your games feature Progressive jackpots?
Q: Where can I find rules for each game?
General Questions
Q: Does Planet7Casino.com support U.S. Players?
Q:What countries does Planet7Casino.com support?
Q: Can I play for FREE?
Q: Do I have to download the software?
Q: How can I contact Customer Service?
Q: I have a complaint, what do I do?
Q: I have forgotten/lost my login/password – what now?
Q: what operating systems should I be using for Planet 7 Casino?
Q: How can I make sure I’m getting Planet 7 special offers via email?
Games Questions
Q: What are the standard wagering requirements?
A: While full terms and conditions can be found here, most bonuses carry the standard wagering requirements which are as such:
30-times wagering requirement – 60-times Blackjack/Video Poker
No Limits on Withdrawals
This means that the bonus+ deposit amount must be wagered 30-times before being available for any withdrawals, however Blackjack and Video Poker games only count for 0.5 towards this requirement.
Q: Is Planet 7 Casino legally licensed?
A: Planet7Casino.com is licensed out of Costa Rica, however we do have offices in 5 countries including the United Kingdom and Canada.
Q: What games does Planet 7 Casino have?
A: Planet 7 Casino boasts over 130 gaming options, including more than 75 Vegas-style slot machines. A full list of our games can be found here.
Q: What’s the best bonus coupon to take?
A: That depends on how you play! Some bonuses are specific to a certain type of game, while others feature a slightly lower percentage but are available for all games. We advise all members to read a terms and conditions of each promotion before claiming. Take a look at our promotions page to find the bonus that is right for you or call us if you have any questions about which coupon to redeem.
Q: What is the biggest jackpot at Planet 7 Casino?
A: While jackpots vary month-to-month and game-by-game, Planet 7 Casino does reward over $1,000,000 in jackpots each month, much of that to Slots players.
Q: Do any of your games feature Progressive jackpots?
A: Yes, most of our Real Series Video Slot machines do feature random progressive jackpots.
Q: Where can I find rules for each game?
A: While playing any game, click on the “Help” tab to open up game rules, payouts and even in some cases strategies and tips.
General Questions
Q: Does Planet7Casino.com support U.S. Players?
A: Yes, absolutely. In fact we successfully process a higher percentage of instant deposits from U.S. customers than most of our competitors.
Q: What countries does Planet7Casino.com support?
A: Certain countries and areas are restricted from placing real money wagers with Planet7Casino.com. Please contact us after registering to ensure that you are eligible for deposits/payouts.
Q: Can I play for FREE?
A: Yes, if you want to practice your gaming skills before playing for real money Planet 7 does feature a “Play for Fun” option when you log in to the software.
Q: Do I have to download the software?
A: While we do advise that all players download the software (do that here), you can still enjoy Planet 7 Casino directly from this site with our Instant Play feature.
Q: How can I contact Customer Service?
A: Our award-winning customer service is available 24/7 to help you with any problems or questions you may have. Call us toll-free at 1-888-402-2065, email us or use our popular Live Chat feature.
Q: I have a complaint, what do I do?
A: Planet 7 Casino places great importance on making sure that you have the best possible online gaming experience. If, for some reason, you are not pleased with an aspect of your experience contact us immediately and ask to speak with one of our casino managers. If you are still not satisfied, Planet 7 Casino does partner with the Central Dispute System (www.centraldisputesystem.com) which acts as a courtroom to hear and judge on any customer complaints in the gaming industry.
Q: I have forgotten/lost my login/password – what now?
A: We advise all members to keep their log-in and password in a safe and secure place. Contact us at 1-888-402-2065 and after we’ve verified your personal information you will receive your log-in and password again.
Q: What operating systems should I be using for Planet 7 Casino?
A: Planet 7 Casino supports most major browsers, however we advise using the newest Internet Explorer or Mozilla Firefox for optimal performance.
Q: How can I make sure I’m getting Planet 7 special offers via email?
A: Throughout the month, members receive special bonus offers as well as unique promotions and free credits emailed directly to their inboxes. To ensure that you receive these offers, make sure you use your primary email addresses when you download the casino software, or contact us with an alternate email address.
